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Chromebooks: Hard Reset

The HARD RESET is recommended when you experience any of the following:

  1. Your Chromebook won’t connect to your WiFi (whether it’s your own or an NVMI hotspot)


Here’s what to do:

  1. Turn off your Chromebook (Click on the power  icon on screen; Don’t do this by “closing the lid”)
  2. Press and keep holding the “Refresh” key  and then tap the Power button 
  3. When your Chromebook starts up, release the “Refresh” key .

Check and see if your problem still exists.